/* Müşteri portalı (2.1) — app.css token'larını kullanır; mobil öncelikli */
.portal-govde{background:var(--bg);min-height:100vh;display:flex;flex-direction:column}
.pt-ic{width:100%;max-width:980px;margin:0 auto;padding-inline:16px;box-sizing:border-box}
.pt-ust{background:#0E1A33;color:#fff;position:sticky;top:0;z-index:30}
.pt-ust>.pt-ic{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:60px}
.pt-logo img{height:38px;width:auto;display:block}
.pt-sag{display:flex;align-items:center;gap:6px}
.pt-zil{position:relative;display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:10px;color:#fff}
.pt-zil:hover{background:rgba(255,255,255,.08)}
.pt-zil b{position:absolute;top:3px;right:3px;min-width:17px;height:17px;padding:0 4px;border-radius:9px;background:#E0242F;color:#fff;font-size:11px;line-height:17px;text-align:center}
.pt-kisi{position:relative}
.pt-kisi summary{list-style:none;display:flex;align-items:center;gap:8px;cursor:pointer;padding:4px 6px;border-radius:10px}
.pt-kisi summary::-webkit-details-marker{display:none}
.pt-kisi summary:hover{background:rgba(255,255,255,.08)}
.pt-avatar{width:32px;height:32px;border-radius:50%;background:#E0242F;display:inline-flex;align-items:center;justify-content:center;font-weight:700}
.pt-kisi-ad{display:flex;flex-direction:column;font-size:13.5px;font-weight:600;line-height:1.2;max-width:220px}
.pt-kisi-ad small{font-weight:400;color:rgba(255,255,255,.7);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pt-kisi-menu{position:absolute;right:0;top:calc(100% + 6px);background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--r-l);box-shadow:var(--sh-pop);min-width:200px;padding:6px;display:flex;flex-direction:column;z-index:40}
.pt-kisi-menu a{display:flex;gap:8px;align-items:center;padding:9px 10px;border-radius:var(--r);color:inherit;text-decoration:none;font-size:14px}
.pt-kisi-menu a:hover{background:var(--hover)}
.pt-dil{color:#fff;font-weight:700;text-decoration:none;padding:0 10px;height:34px;display:inline-flex;align-items:center;border:1px solid rgba(255,255,255,.3);border-radius:8px;font-size:13px;letter-spacing:.03em}
.pt-dil:hover{background:rgba(255,255,255,.08);text-decoration:none}
/* tema düğmesi: koyu header üzerinde (app.css .tema-btn güneş/ay kurallarını kullanır) */
.pt-ikon-btn{width:40px;height:40px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;background:none;color:#fff;cursor:pointer}
.pt-ikon-btn:hover{background:rgba(255,255,255,.08)}
.pt-ikon-btn .ic{width:19px;height:19px}
.pt-ikon-btn:focus-visible,.pt-dil:focus-visible,.pt-zil:focus-visible,.pt-menu a:focus-visible{outline:2px solid #fff;outline-offset:2px}
/* Sekmeler: tek satır; sığmazsa yatay kayar. Kaydırılabilen kenar (yalnızca o kenar) soluklaşır ve
   fareli ekranlarda o kenarda ok düğmesi çıkar (portal.js: .kay-sol / .kay-sag). Alt satıra sarma yok. */
.pt-menu{background:#13213F;border-top:1px solid rgba(255,255,255,.06);position:relative}
.pt-menu .pt-ic{display:flex;flex-wrap:nowrap;gap:2px;overflow-x:auto;overflow-y:hidden;scrollbar-width:none;scroll-behavior:smooth;scroll-padding-inline:40px;overscroll-behavior-x:contain}
.pt-menu .pt-ic::-webkit-scrollbar{display:none}
.pt-menu.kay-sag .pt-ic{-webkit-mask-image:linear-gradient(90deg,#000 calc(100% - 48px),transparent);mask-image:linear-gradient(90deg,#000 calc(100% - 48px),transparent)}
.pt-menu.kay-sol .pt-ic{-webkit-mask-image:linear-gradient(90deg,transparent,#000 48px);mask-image:linear-gradient(90deg,transparent,#000 48px)}
.pt-menu.kay-sol.kay-sag .pt-ic{-webkit-mask-image:linear-gradient(90deg,transparent,#000 48px,#000 calc(100% - 48px),transparent);mask-image:linear-gradient(90deg,transparent,#000 48px,#000 calc(100% - 48px),transparent)}
.pt-menu a{flex:none;display:inline-flex;align-items:center;gap:7px;height:46px;padding:0 12px;margin:0;color:rgba(255,255,255,.72);text-decoration:none;font-size:14px;font-weight:500;white-space:nowrap;position:relative;border-radius:8px 8px 0 0;transition:color .12s,background .12s}
.pt-menu a::after{content:"";position:absolute;left:10px;right:10px;bottom:0;height:3px;border-radius:3px 3px 0 0;background:transparent;transition:background .12s}
.pt-menu a .ic{width:16px;height:16px;flex:none;opacity:.85}
.pt-menu a:hover{color:#fff;background:rgba(255,255,255,.06);text-decoration:none}
.pt-menu a.on{color:#fff;font-weight:600}
.pt-menu a.on .ic{opacity:1}
.pt-menu a.on::after{background:#E0242F}
.pt-menu-ok{display:none;position:absolute;top:0;bottom:0;width:40px;border:0;padding:0;cursor:pointer;color:#fff;z-index:2;align-items:center;justify-content:center;background:none}
.pt-menu-ok svg{width:18px;height:18px;border-radius:50%;background:rgba(255,255,255,.12);padding:3px;box-sizing:content-box}
.pt-menu-ok:hover svg{background:rgba(255,255,255,.22)}
.pt-menu-ok.sol{left:max(0px,calc((100% - 980px) / 2))}
.pt-menu-ok.sag{right:max(0px,calc((100% - 980px) / 2))}
@media (hover:hover) and (pointer:fine){.pt-menu.kay-sol .pt-menu-ok.sol,.pt-menu.kay-sag .pt-menu-ok.sag{display:flex}}
@media (max-width:1023px){.pt-menu a{padding:0 10px;gap:6px}}
/* geniş ekranda sığmayan sekmeler "Daha fazla" menüsüne alınır (portal.js); telefonda yatay kaydırma */
.pt-fazla{flex:none;position:relative;display:flex}
.pt-fazla>button{display:inline-flex;align-items:center;gap:6px;height:46px;padding:0 12px;border:0;background:none;color:rgba(255,255,255,.72);font:inherit;font-size:14px;font-weight:500;cursor:pointer;border-radius:8px 8px 0 0;position:relative}
.pt-fazla>button:hover,.pt-fazla.acik>button{color:#fff;background:rgba(255,255,255,.06)}
.pt-fazla>button svg{width:14px;height:14px;transition:transform .15s}
.pt-fazla.acik>button svg{transform:rotate(180deg)}
.pt-fazla.on>button{color:#fff;font-weight:600}
.pt-fazla.on>button::after{content:"";position:absolute;left:10px;right:10px;bottom:0;height:3px;border-radius:3px 3px 0 0;background:#E0242F}
.pt-fazla-liste{display:none;position:absolute;right:0;top:calc(100% + 4px);min-width:220px;padding:6px;background:#13213F;border:1px solid rgba(255,255,255,.12);border-radius:12px;box-shadow:0 18px 40px rgba(0,0,0,.45);z-index:40}
.pt-fazla.acik .pt-fazla-liste{display:flex;flex-direction:column;gap:2px}
.pt-fazla-liste a{height:40px;border-radius:8px;padding:0 12px}
.pt-fazla-liste a::after{display:none}
.pt-fazla-liste a.on{background:rgba(255,255,255,.08)}
.pt-menu.fazla-var .pt-ic{overflow:visible}
@media (max-width:420px){.pt-menu a{font-size:13.5px}}
.pt-say{background:#E0242F;color:#fff;border-radius:9px;font-size:11px;padding:0 6px;line-height:17px}
.pt-ana{flex:1;padding-top:18px;padding-bottom:32px}
.pt-ana h1{font-size:24px;line-height:1.2;margin:0 0 14px;letter-spacing:-.01em}
.pt-ana .card{margin-bottom:14px}
.pt-ana .card h2{font-size:17px;margin:0 0 10px}
.pt-alt{color:var(--muted);font-size:13px;text-align:center;padding-top:14px;padding-bottom:28px}
.pt-alt-satir{display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:6px 16px}
.pt-alt-satir a{display:inline-flex;align-items:center;gap:6px;text-decoration:none}
.pt-alt-satir a:hover{color:var(--text)}
.pt-alt-satir .ic{width:15px;height:15px}
.pt-alt-adres{margin-top:6px;font-size:12.5px}
.pt-alt a{color:inherit}
.pt-bal{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}

/* giriş / kayıt */
.pt-giris{display:grid;grid-template-columns:1fr minmax(0,420px);gap:28px;align-items:start;margin-top:12px}
.pt-giris-tanit h1{font-size:30px}
.pt-giris-tanit p{color:var(--text-2);font-size:15.5px;line-height:1.55;max-width:46ch}
.pt-artilar{list-style:none;padding:0;margin:16px 0;display:grid;gap:10px}
.pt-artilar li{display:flex;gap:10px;align-items:center;font-weight:500}
.pt-artilar .ic{color:#E0242F}
.pt-giris-kutu{width:100%;max-width:520px;box-sizing:border-box}
.pt-giris-kutu .f input{height:var(--h-ctl-l);font-size:16px}
.pt-sekme{display:flex;gap:4px;background:var(--subtle);border-radius:var(--r-l);padding:4px;margin-bottom:14px}
.pt-sekme a,.pt-sekme button{flex:1;text-align:center;padding:9px 8px;border-radius:var(--r);text-decoration:none;color:var(--text-2);font:600 14px var(--f-ui);border:0;background:none;cursor:pointer}
.pt-sekme .on{background:var(--surface);color:var(--text);box-shadow:var(--sh-xs)}
.pt-kayit-cagri{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:16px;padding-top:14px;border-top:1px solid var(--border-2);color:var(--muted)}
.pt-tamam{text-align:center;max-width:560px;margin:20px auto;padding:28px 22px}
.pt-tamam h1{margin:8px 0 10px}
.pt-tamam-ik{width:60px;height:60px;border-radius:50%;margin:0 auto;display:flex;align-items:center;justify-content:center;background:var(--ok-bg);color:var(--ok)}
.pt-tamam-ik.hata{background:var(--red-bg);color:var(--red)}
.pt-tamam-ik .ic{width:28px;height:28px}
.pt-no{font:700 26px var(--f-mono);letter-spacing:.04em;margin:4px 0 12px}
.pt-hesap-cagri{margin-top:18px;padding:16px;border-radius:var(--r-l);background:var(--subtle);text-align:left}
.pt-hesap-cagri h2{font-size:16px;margin:0 0 6px}

/* özet */
.pt-hero{background:#0E1A33;color:#fff;border-radius:var(--r-xl);padding:20px;margin-bottom:14px;display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap}
.pt-hero h1{color:#fff;margin:0 0 4px}
.pt-hero p{margin:0;color:rgba(255,255,255,.72)}
.pt-hero-dugme{display:flex;gap:8px;flex-wrap:wrap}
.pt-hero .btn.ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.35)}
.pt-duyuru{display:flex;gap:12px;align-items:flex-start;background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--blue);border-radius:var(--r-l);padding:12px 14px;margin-bottom:10px}
.pt-duyuru.t-kesinti{border-left-color:var(--red)}.pt-duyuru.t-bakim{border-left-color:var(--teal)}.pt-duyuru.t-kampanya{border-left-color:var(--purple)}
.pt-duyuru p{margin:4px 0 0;font-size:14px;color:var(--text-2)}
.pt-cagri{display:flex;align-items:center;gap:12px;background:var(--amber-bg);border:1px solid var(--amber-line);border-radius:var(--r-l);padding:12px 14px;margin-bottom:14px;color:var(--text);text-decoration:none}
.pt-cagri>span{flex:1;display:flex;flex-direction:column}
.pt-cagri small{color:var(--text-2)}
.pt-kartlar{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(280px,100%),1fr));gap:10px}
.pt-talep{display:flex;flex-direction:column;gap:6px;border:1px solid var(--border);border-radius:var(--r-l);padding:12px 14px;color:var(--text);text-decoration:none;background:var(--surface)}
a.pt-talep:hover{border-color:var(--border-strong);box-shadow:var(--sh-s)}
.pt-adim{list-style:none;margin:6px 0 2px;padding:0;display:flex}
.pt-adim li{flex:1;position:relative;display:flex;flex-direction:column;align-items:center;gap:4px;font-size:11.5px;color:var(--faint);text-align:center}
.pt-adim li i{width:12px;height:12px;border-radius:50%;background:var(--border);position:relative;z-index:1;box-sizing:border-box}
.pt-adim li::before{content:"";position:absolute;top:5px;left:-50%;right:50%;height:2px;background:var(--border)}
.pt-adim li:first-child::before{display:none}
.pt-adim li.gecti i,.pt-adim li.simdi i{background:var(--ok)}
.pt-adim li.gecti::before,.pt-adim li.simdi::before{background:var(--ok)}
.pt-adim li.simdi i{box-shadow:0 0 0 4px var(--ok-bg)}
.pt-adim li.gecti,.pt-adim li.simdi{color:var(--text-2)}
.pt-adim li.simdi{font-weight:700;color:var(--text)}
.pt-detay .pt-adim{margin:10px 0 14px}
.pt-durum{font-size:13px;padding:5px 10px}
.pt-info dt{color:var(--muted)}
.pt-yeni{background:var(--accent-soft)}

/* yeni talep */
.pt-secim{display:flex;gap:8px;flex-wrap:wrap}
.pt-secim label,.pt-cs{cursor:pointer}
.pt-secim input,.pt-cs input,.slot input{position:absolute;opacity:0;width:1px;height:1px}
.pt-secim span{display:inline-flex;align-items:center;gap:8px;padding:12px 16px;border:1px solid var(--border-strong);border-radius:var(--r-l);font-weight:600;background:var(--surface)}
.pt-secim input:checked+span,.pt-cs input:checked+span{border-color:var(--text);box-shadow:inset 0 0 0 1px var(--text);background:var(--surface-2)}
.pt-secim input:focus-visible+span,.pt-cs input:focus-visible+span,.slot input:focus-visible+span{outline:2px solid var(--focus);outline-offset:2px}
.pt-cihaz-sec{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(220px,100%),1fr));gap:8px}
.pt-cs span{display:flex;flex-direction:column;gap:2px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--r-l);background:var(--surface);height:100%;box-sizing:border-box}
.pt-cs small{color:var(--muted);font-size:12.5px}
.pt-cs-yok span{border-style:dashed}
.pt-yesil{color:var(--ok);font-weight:600}
.pt-yok-alan,.pt-yeni-adres{margin-top:12px}
.pt-harita{height:260px;border-radius:var(--r-l);border:1px solid var(--border);margin-top:8px;display:none}
.pt-harita.acik{display:block}
.pt-harita-ara{display:flex;gap:8px;flex-wrap:wrap;margin-top:6px}
.pt-gonder{position:sticky;bottom:0;background:linear-gradient(transparent,var(--bg) 30%);padding:16px 0 calc(8px + var(--safe-b));margin-top:4px}
.pt-gonder .btn{width:100%}
.slot-secici{display:flex;flex-direction:column;gap:10px;min-width:0;max-width:100%}
.slot-yok{display:inline-flex;gap:8px;align-items:center;font-weight:600;cursor:pointer}
.slot-yok input{position:static;opacity:1;width:auto;height:auto}
.slot-gunler{display:flex;gap:8px;overflow-x:auto;padding-bottom:6px;scroll-snap-type:x proximity;max-width:100%;min-width:0}
.slot-gun{display:flex;flex-direction:column;gap:6px;min-width:112px;scroll-snap-align:start}
.slot-gun>b{font-size:13px}.slot-gun>span{font-size:12px;color:var(--muted);margin-top:-6px}
.slot{cursor:pointer}
.slot span{display:flex;flex-direction:column;padding:8px 10px;border:1px solid var(--border);border-radius:var(--r);font:600 13px var(--f-mono);background:var(--surface)}
.slot small{font:500 11px var(--f-ui);color:var(--ok)}
.slot input:checked+span{border-color:var(--text);box-shadow:inset 0 0 0 1px var(--text)}
.slot.dolu span{background:var(--subtle);color:var(--muted)}
.slot.dolu small{color:var(--amber)}
.slot.pasif{cursor:default;opacity:.6}

/* teklif ve imza */
.pt-toplam{display:grid;grid-template-columns:1fr auto;gap:4px 16px;max-width:320px;margin:12px 0 0 auto;font-variant-numeric:tabular-nums}
.pt-toplam dd{margin:0;text-align:right}
.pt-imza{width:100%;max-width:600px;height:180px;border:1px dashed var(--border-strong);border-radius:var(--r-l);background:#fff;touch-action:none;display:block;margin-bottom:6px}
.pt-imza-goster{margin-top:12px;display:inline-flex;flex-direction:column;gap:2px}
.pt-imza-goster img{max-width:260px;border-bottom:1px solid var(--border-strong)}
.fotolar{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(110px,100%),1fr));gap:8px}
.fotolar a{display:flex;flex-direction:column;gap:2px;color:var(--muted);font-size:11px;text-decoration:none}
.fotolar img{width:100%;height:110px;object-fit:cover;border-radius:var(--r);border:1px solid var(--border)}
.yildizlar{display:inline-flex;flex-direction:row-reverse;gap:4px}
.yildizlar input{position:absolute;opacity:0;width:1px;height:1px}
.yildizlar label{font-size:34px;line-height:1;color:#C9D0DC;cursor:pointer}
.yildizlar label:hover,.yildizlar label:hover~label,.yildizlar input:checked~label{color:#F2A900}
.puan-form textarea{width:100%;margin:8px 0}

/* takvim */
.pt-takvimler{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(260px,100%),1fr));gap:12px}
.pt-tk-izgara{display:grid;grid-template-columns:repeat(7,1fr);gap:3px;text-align:center;font-size:13px}
.pt-tk-izgara b{font-size:11px;color:var(--muted);font-weight:600}
.pt-tk-izgara .gun{padding:6px 0;border-radius:6px}
.pt-tk-izgara .bugun{outline:1px solid var(--text)}
.pt-tk-izgara .var.plan,.pt-lej.plan{background:var(--teal-bg);color:var(--teal);font-weight:700}
.pt-tk-izgara .var.randevu,.pt-lej.randevu{background:var(--blue);color:#fff;font-weight:700}
/* koyu temada --blue açık maviye döner: beyaz yazı okunmuyordu (kontrast 2.3) */
[data-theme=dark] .pt-tk-izgara .var.randevu{color:#0B1220}
.pt-lej{display:inline-block;width:12px;height:12px;border-radius:3px;vertical-align:middle}

/* firma */
.pt-osm{width:100%;height:220px;border:1px solid var(--border);border-radius:var(--r-l);margin-top:10px}
.pt-adresler{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(280px,100%),1fr));gap:12px}
.pt-kul>span:last-child{flex-wrap:wrap;gap:6px;justify-content:flex-end}
.pt-kul select{height:var(--h-ctl-sm);font-size:13px}
.pt-rol-ac{margin:8px 0 0;padding-left:18px}

/* zaman çizgisi (personel + müşteri) */
.tl21 .tl-ic{opacity:.82}

@media (max-width:760px){
  .pt-giris{grid-template-columns:1fr;gap:12px}
  .pt-giris-tanit h1{font-size:24px}
  .pt-giris-tanit p,.pt-artilar{display:none}
  .pt-giris-tanit p:first-of-type{display:block}
  .pt-kisi-ad{display:none}
  .pt-hero{padding:16px}
  .pt-hero-dugme .btn{flex:1 1 auto}
  .pt-ana h1{font-size:21px}
}
@media print{
  .pt-ust,.pt-alt,.no-print,.pt-gonder,.puan-form{display:none!important}
  .portal-govde{background:#fff}
  .card{box-shadow:none;border:0}
}
.pt-form .card,.pt-ana .card{min-width:0;max-width:100%;box-sizing:border-box}
.pt-ana{overflow-x:clip}
.slot,.pt-cs,.pt-secim label,.yildizlar{position:relative}

/* 2.2: onay / teyit / takip sayfaları, talep içindeki onay satırları */
.pt-onay{max-width:560px;margin:24px auto}
.pt-onay details{margin-top:12px}.pt-onay summary{cursor:pointer;color:var(--muted,#5b6475);font-size:14px}
.pt-tutar{font-size:18px}
.pt-onay-satir{padding:10px 0;border-top:1px solid var(--line,#e5e8ee)}.pt-onay-satir:first-of-type{border-top:0}
.pt-onay-satir .row-end{margin-top:6px;gap:8px;flex-wrap:wrap}
/* 2.11 portal asistanı: alt menü yok, düğme köşede; yazdırmada gizli */
.pt-as-fab{bottom:calc(var(--safe-b,0px) + 16px)}
@media (min-width:720px){.pt-as-fab{bottom:24px}}
@media print{.pt-as-fab{display:none!important}}

/* Ana siteye dönüş düğmesi ve hesapsız servis talebi kutusu */
.pt-site{color:#fff;font-weight:600;text-decoration:none;padding:0 12px;height:34px;display:inline-flex;align-items:center;gap:6px;border:1px solid rgba(255,255,255,.3);border-radius:8px;font-size:13px;white-space:nowrap}
.pt-site:hover{background:rgba(255,255,255,.08);text-decoration:none}
.pt-site .ic{width:16px;height:16px}
.pt-site:focus-visible{outline:2px solid #fff;outline-offset:2px}
.pt-hesapsiz{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-top:18px;padding:14px 16px;border:1px solid var(--border,#e3e7ef);border-left:4px solid #E0242F;border-radius:12px;background:var(--surface,#fff)}
.pt-hesapsiz>div{display:flex;flex-direction:column;gap:2px;min-width:0}
.pt-hesapsiz span{color:var(--text-2);font-size:14px}
.pt-hesapsiz .btn{white-space:nowrap}
@media (max-width:560px){.pt-site{padding:0 9px;font-size:12.5px}.pt-hesapsiz .btn{width:100%;justify-content:center}}
@media (max-width:360px){.pt-site span{display:none}}